The company handles the personal information that pertains to the minimum required scope of personal information for the purposes shown below. Personal Information processed by the company shall not be used for purposes other than the purpose of processing personal information stipulated in this article, and if the purpose change, the company shall take necessary measures, such as obtaining separate and consent from the user in compliance with Article 8 of the “Personal Information Protection Act”.

• Contact Us
• - [Required] Name(company), e-mail, contact number, country, position at work, company address, history of your company, number of employees, annual sales
• Information collected automatically in the course of using the website
• - [Required] IP address, web-service usage record, access logs, cookie, MAC address
• Marketing & Advertising
• - [Optional] ID, name(company), contact number, address, zip code, e-mail address

• Handling civil affairs
• - Verifying the identity of the complainant, confirming the complaint, contacting and notifying the investigating facts, and notifying the result of the complaint
• Information collected automatically in the course of using the website
• - Identifying the frequency of access and collecting statistics on members’ use of services
• Marketing & Advertising [Optional]
• - Information on the use of company-related services and promotions/events

In principle, the user’s personal information will be destroyed without delay when the purpose of collecting and using personal information is achieved.
However, in the following cases, we may retain some or all of the information collected exceptionally for a certain period of time.

• Records of contract or withdrawal of subscription : 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
• Records on consumer complaints or dispute settlement : 3 years (Act on Consumer Protection in Electronic Commerce, etc.)
• Service visit history : 3 months (Protection of Communications Secrets Act)

The company shall process the personal information of the user only within the scope specified in the Purpose of Processing Personal Information stipulated above, and it shall provide personal information to third parties only with the consent of the user and when it falls under Articles 17 and 18 of the Personal Information Protection Act, including any special provisions of the law.
Otherwise, the company shall not provide the personal information of a user to third parties.
However, in the following cases, we may offer personal information within the scope in the purpose of collecting without users in compliance with Article 8 of the “Personal Information Protection Act”

• When the user consents the sharing in advance
• When the sharing is required by the special provisions in the law or is inevitable to comply with the obligations under the law or regulations
• When it is necessary for the settlement of fees for the provision of services
• When it is necessary for the fulfillment of contract (delivery or installation of products and service work)

Company entrusts the processing of personal information as follows to provide smooth service.

• Website Operation
• - Consignee : Malgeum Co.,Ltd
  - Details of entrusted affairs : Maintaining website and system management
  - Consignment period : Until the end of the consignment contract

The company shall comply with Article 26 of the Personal Information Protection Act when concluding a consignment contract, and shall stipulate in written form, such as contracts, responsibilities such as the prohibition of personal information processing other than the purpose of performing consigned tasks, technical and administrative protection measures, restrictions on re-consignment, management and supervision of the consignee, and indemnification against damages, and the company shall also supervise the consignee’s safe handling of personal information.
If the specific description of the consigned work or the consignee changes, the company shall disclose relevant facts in compliance with this privacy policy without delay.

The company shall destroy personal information without delay when said personal information becomes no longer necessary to retain, such as the expiration of the personal information retention period or achievement of the purpose of processing the personal information. If the retention period for personal information consented to by the user has expired, or if the personal information has to be kept in compliance with other laws despite achieving the purpose of processing said personal information, it may be transferred to a separate database (DB) or stored on a different means of storage for safe-keeping.

The procedure and method of destroying and discarding personal information shall be as follows.

• Personal information stored in electronic file type shall be deleted by technical method that shall prohibit regeneration of record.
• Personal information printed on paper shall be deleted by shredder or burning.

• A user may exercise the right to view, correct, delete, or suspend processing of personal information at any time with respect to company.
• Rights can be exercised against the company in writing, via e-mail, fax, etc. in accordance with Article 41, Paragraph 1 of the Enforcement Decree of the “Personal Information Protection Act”, and the company shall take the required action without delay in the event of such request.
• Rights can be exercised through an agent such as the legal representative of the users or a person who has been delegated to act on behalf of the users. In such a case, the users shall submit a power of attorney using the form provided as Attachment No. 11 of the “Announcement on the Handling Method for Personal Information(No. 2020-7).”
• The rights of a user may be restricted in accordance with Article 35, Paragraph 4 and Article 37, Paragraph 3 of the “Personal Information Protection Act” pertaining to requests to view and suspend the processing of its personal information.
• Correction and deletion of personal information cannot be requested if the personal information is specified as required information in other laws.
• The company shall confirm whether the person who made a request according to a user’s legal rights pertaining to personal information, such as a request for viewing, correction/deleting, or suspending the processing of personal information, is the user of said information or a legitimate agent of the user.

The company takes the following measures to ensure the safety of personal information.

• Administrative measures : Implement private information security education for personal information handlers, conduct regular self-audit(once a quarter), establishing and executing an internal management plan
• Technical measures : Encrypting personal information, prevention of computer virus damage by using vaccine program, installing access control systems, security system of transmitting personal information by using encryption algorithm(SSL), operation of firewall
• Physical measures : Controlling access to use locking device for document security

Company uses ‘cookies’ to store and retrieve the user’s usage information from time to time in order to provide users with personalized website customized services.
Cookies are a small amount of information sent to the user’s web/mobile browser by the server (http) used to operate the web/mobile site, and may be stored on the hard disk of the user’s PC.

Company uses cookies for the following purpose

• Identifying taste and interest part by the types of use about each service and website visited by users,
• Supply marketing and personalized services by identifying the degree of participation in various events and the number of visits
• How to operate and reject cookies setting
• - Microsoft Edge : Settings on the upper tool bar of the web browser > Cookies and site permissions > Manage and delete cookies and site data
  - Google Chrome : Settings on the upper tool bar of the web browser > Privacy and security > Third-party cookies > Select setting method

Note that if you select to block all cookies, you may have difficulty about using the customized service.

The company shall be responsible for the overall handling of personal information, and shall designate a person in charge of the protection of personal information (Chief Privacy Officer) as follows in order to handle complaints and provide relief for user against damages related to the processing of personal information

• [Chief Privacy Officer]
• - Name : Choi Wanggeon

• [Personal Information Department]
• - Department : IT team of Management Support
  - E-mail : wkchoi@doochpump.com
  - FAX : 031-831-1250

A user may inquire about all personal information protection-related inquiries, complaint handling, damage relief, etc. that had occurred while using the company’s services (or businesses) to the Chief Privacy Officer and the department in charge. The company shall respond and handle the inquiries by the user without delay.

A user may file for dispute resolution or consultation with the Personal Information Dispute Mediation Committee or the Personal Information Infringement Report Center at the Korea Internet & Security Agency to seek relief from personal information infringements. For other personal information infringement reports and consultations, please contact the following organizations.

• Personal Information Dispute Mediation Committee : (www.kopico.go.kr / 1833-6972)
• Personal Information Infringement Report Center : (privacy.kisa.or.kr / 118)
• Supreme Prosecutor’s Office : (www.spo.go.kr / 1301)
• National Police Agency : (ecrm.cyber.go.kr / 182)

This Privacy Policy is effective from May 3, 2024, and if there is any addition, deletion, or correction of changes in accordance with laws and policies, it will be notified through a notice 7 days before the implementation of the changes.